IBM Campus Drive: Freshers On 17th August 2013 At Hyderabad/Bangalore

Company Name: IBM  
Company Webste: www.ibm.in
Qualification: BE/BTech/MBA/MCA
Job Position: Freshers
Experience: Freshers
Job Type: Full Time
Location: Hyderabad/Bangalore
Posted Date: 15 Aug 2013
Expire Date: August 17

Job Description
Job Position :  Freshers

JOB SUMMARY:
 Company Profile :

IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet.

Job Description:

1.     Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
2.     Remote Infrastructure support delivery
3.     Resolve routine customer problem
4.     Ability to Identify Opportunity & Implement Process Improvements
5.     Ability to meet a set of defined account agent productivity measurements.
6.     Has technical experience and skills in the areas of problem determination, creativity and analysis.

 Mandatory Criteria:

•     Working in shifts is a mandate.
•     Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
•     Shifts will 24×7 in nature and can vary depending on geographies supported

 Skill Set:
 Mandatory Skills:

•     Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
•     Browser Support – Internet Explorer
•     Strong computer skills required
•     Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
•     Excellent oral and written communication skills.
•     Excellent customer service orientation
•     Neutral accent

 Desired Skills:

•     Ability to identify basic hardware parts and aware of basic hardware concepts.
•     User level familiarity with at least one e-mail client – Outlook, Notes etc..
•     Skilled in commercially standard software applications and major desktop operating systems.
•     Awareness of basic networking concepts and technologies.
•     Questioning skills /probing skills, as relevant to the issue and level of the caller.

 Walk-in Date : 17th August 2013 (Saturday), Time: 9.00 AM

Venue:

St.Peters Engineering College
Maisammaguda, Opp. A.P. Forest Academy,
Dhoolapally (P.O.), Medchal Mandal,
R.R. District, Hyderabad – 500 014.

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