HCL Walk-in: Trainee On 21st August 2013 At Kolkata

Company Name: HCL  
Company Webste: www.hcltech.com 
Qualification: BE/BTech/BCA/BSC
Job Position: Trainee
 Experience: Freshers
Job Type: Full Time
Location: Kolkata
Posted Date: 16 Aug 2013
Expire Date: August 21

Job Description
 Job Position :   Trainee

JOB SUMMARY:

 Company Profile :
 HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 71,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.

Job Description : 

1.     Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
2.     Identify, evaluate and prioritize customer problems and escalations
3.     Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
4.     Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
5.     Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
6.     Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
7.     Administer and provide User account provisioning & activities
8.     Assign work orders / incidents to appropriate support teams and follow up until closure.
9.     Route problems to internal 2nd and 3rd level IT support staff
10.     Escalate complex problem to appropriate support specialists
11.     Routine maintenance updates with other IT staff and business units
12.     Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
13.     Participate in on-going training and departmental development
14.     Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Candidate Profile : 

•     The candidate should possess B.E/B.Tech (ECE/CS/IT/E&I/EEE) /BCA/ B.Sc (CS / IT / Mathematics / Statistics) degree from a recognized university.
•     Should be a 2013 Batch candidate and should not have any standing arrears.
•     Should have good communication skills
•     Should have the understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies)
•     Knowledge of MS Outlook troubleshooting, Internet and Networking
•     The candidate should possess the technical knowledge of operating systems like Windows XP
•     Should be willing to Work in Night Shifts

Walk-in Date : 21st Aug 2013, Wednesday, Time : 9 am 12 Noon Registration. (after 12 Noon no registration will be entertained)

Job Location : Noida

Walk-in Venue :

 BP Poddar Institute of Management & Technology,

137, Poddar Vihar, VIP Rd,

Biman Nagar, Kaikhali,

Kolkata, WB – 700052

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